Cancellation & Refund Policy
This policy explains how cancellations and refunds work for Lookup by etechcube subscriptions. It forms part of our Terms of Service.
Cancelling your subscription
You can cancel at any time by contacting us at hello@etechcube.com. Cancellation takes effect at the end of your current billing period — monthly plans run to the end of the paid month, annual plans to the end of the paid year — and you keep access until then.
Monthly plans
Monthly subscriptions are billed in advance for the coming month. When you cancel, you are not charged again; the month already paid for is not refunded, since the service remains available to you for that period.
Annual plans
Annual subscriptions are billed in advance for the year. They are non-refundable except where required by law or expressly agreed in writing at the point of sale. If you cancel, access continues until the end of the paid term.
Free trials
Where a free trial is offered, you are not charged during the trial and can walk away at any point before it converts, at no cost.
Billing errors
If you believe you have been charged in error — a duplicate charge or an incorrect amount — contact us within 30 days and we will investigate and correct any genuine error promptly, including a refund of the incorrect amount where due.
How refunds are made
Approved refunds are made to the original payment method, typically within 5–10 business days of approval, subject to your bank's or payment provider's processing times.
Contact
For any cancellation or refund request, write to hello@etechcube.com and we will respond within one business day.